RCU1 | STTAR Institute

General Instructions:
The project will be executed in Saudi Arabia
You can use Geogian calendar
Consider the Saudi public holidays such as Eid, Saudi National day, Foundation Day
Consider Saudi weekends and workdays
All date format must be dd-MMM-yyyy
Use the SAR as the default currency
Use numbering system in all of your replies

Scope Of Work:

1- Project Objectives:
Train up to 1,500 trainees from AlUla’s employed community members who are working in businesses and professions related to hospitality & tourism, agriculture, handicrafts & culture with the goal of supporting operational excellence in the tourism sector.
Focus on building skills and competencies for AlUla’s employed community members of ages 15 to 60.
Develop a working proficiency of skills for participants so they may employ learned skills at their respective place of business.
Conduct training in a face-to-face environment at a venue provided by RCU in AlUla.
Provide all trainees who complete their training with certificates issued by an accredited and recognized entity and measure and report the impact of training to RCU.
Utilize the governance structure shown in the table below.

3. Mobilization & Design is expected to precede all other milestones. Registration, Measurement & Evaluation and Delivery milestones are expected to run in parallel where Delivery will start 1 month after registration begins.
4. Appendix 1 of this document lists all needed training packages that must be covered by the successful bidder during the scope of this project.
5. Appendix 2 of this document outlines all the samples and mandatory deliverables that bidders must include in their proposals. Any proposal that does not include the required samples and mandatory deliverables will not be considered.
6. Bidders are required to use all information provided in all sections and all the remaining appendices in this document to prepare their proposals.
7.Proposal Requirements
All bidders will be invited to a job explanation meeting, as per requirement 5.3.1, where the details of the project will be discussed and any questions will be answered. Bidders must submit with their proposals, at the very least, all the following components:
1. A detailed project plan that is comprehensive and ready with all the components needed in order to effectively plan, manage, run and implement this project. The project plan should include, but must not be limited to, project management approach, team, schedule, risk management , quality control, communication plan, evaluation criteria, resource utilization and success factors.
2. A detailed mobilization plan that shows how the bidder will utilize different resources, human and otherwise, throughout the entire duration of the project. The mobilization plan should include, but must not be limited to, roles & responsibilities, organizational structure, personnel schedule and availability in AlUla. Key roles expected from the mobilization plan include but are not limited to: Training director, training manager, trainers, instructional designers, subject matter experts, needs assessment specialists, customer service roles and general administration & administration staff roles.
3. A detailed financial plan and budget that shows in detail a breakdown of all potential costs for the project with clarity on fixed and running costs. The budget should include, but must not be limited to, cost categories, cost schedules, cost breakdown, financial metrics.
4. Samples of work as clearly documented in Appendix 2 of this document. All samples must be in PDF format with the same look and feel for all documents and clearly numbered and properly referenced in submitted proposals. Bidders must also conduct a field visit for the venue provided by RCU in AlUla. Bidders are expected to assess the venue provided by RCU and evaluate the costs associated with preparing the venue to be ready for conducting and delivering the training programs. Bidders are expected to use the results of this assessment to prepare their proposals. The training venue that will be provided by RCU will be available for inspection during the visit so that bidders can collect as much information as possible regarding he venue.
RCU will not reimburse any of the bidders for any work or activities involved in preparing or submitting proposals including the costs of the site visit.

This is part 3 of 7
8. Project Tracks:
Track 1 Mobilization & Design:
For all training packages listed in Appendix 1the successful bidder must:
1. Prepare the training venue that will be provided by RCU for the highest levels of operational readiness (indoor & outdoor). The preparation needed includes but is not limited to technology, hardware, software, workstations, staff desks, stationary, and internet connectivity.
2. Provide a detailed methodology & approach for all training programs as well as CVs in PDF format with the same look and feel for staff needed. Each training program must have at least 2 suggested CVs for RCU to choose from and must be shared by at least 1 month ahead of conducting the respective program.
3. Provide detailed training plans that should include, but must not be limited to, rationale, target audience, responsibilities / tasks of target audience, objectives & outcome, knowledge & skills requirement, topic development matrix, detailed session plan, review of training plan by experts, schedule, program accreditation & certification outline from an accredited body / entity.
4. Provide detailed logistics plans that should include, but must not be limited to, preferred method of communication, training dates/times & alternative dates/times, number of attendees and seating needs.
5. Provide detailed resource plans that should include, but must not be limited to, training material, tools, stationary, hardware, software.
6. Execute the project’s brand identity on all items deemed necessary by RCU including, but not limited to, clothing & giveaway items, digital media content, external / internal design work, outdoor/Indoor Signage, certificates and/or Shields. The brand’s visual and verbal identity will be provided to the successful bidder on the date of contract signage.
7. Work with RCU to enhance the mobilization and project plans, have the plans approved by RCU and begin mobilizing staff members physically in AlUla accordingly. Bidders are required to submit with their proposals:
8. A fully designed and developed training plan for one program chosen from Appendix 1.
9. Sample training plan that was conducted previously with sufficient details for KPIs & results and a list of training courses conducted previously that are relevant to this project.

This is part 4 of 7
Track 2 Registration of Trainees:
RCU will provide a comprehensive system to manage and record all registration data and track all registration processes and activities. The successful bidder will:
1. Provide the complete, end-to-end implementation, operations management all registration processes and activities to ensure registering the target number of trainees.
2. Mobilize admin and registration staff physically in AlUla to manage all aspects of the registration process according to the highest standards of customer service and through email/SMS/calls.
3. Develop, document and implement registration policies & procedures that include but are not limited to, payment collection and invoicing, trainee selection criteria, communication protocols, approval cycles for applications, and justification for acceptance / rejection.
4. Monitor and track registration activities in real-time and submit registration reports and registration data in electronic formats and capture all needed registration data for all trainees.
5. Collect applications of trainees from social media channels, email, SMS, calls, the platform provided by RCU or manually through a customer service agent and reflect the data on the registration system and maintain it.
6. Review applications received on a daily basis to place trainees in the right training programs using a well-documented and error free environment.
7. Perform vetting of applications and communicate directly with trainees, either electronically or in person, to secure registration required documents such as I.D or driver’s license, either electronically or on paper.
8. Digitize all paper-based required documents and maintain all documents in a secure, well organized and accessible online repository that is structured as: training programs – ordered numerically, trainees– ordered alphabetically, required documents – ordered numerically. Bidders are required to submit with their proposals:
9. A sample set of registration policies & procedures conducted previously with sufficient details regarding execution & results.
10. A full registration plan for this project that details the full registration cycle and key activities necessary to achieve the desired number of registrations in user-friendly process.

This is part 5 of 7
Track 3 Training Delivery & Implementation:
The successful bidder must:
1. Provide the complete, end-to-end implementation, operations management and delivery of all training programs with the highest degrees of quality.
2. Ensure that the training programs are delivered & implemented according to the project plan and training logistics plans that are approved by RCU.
3. Modify the list of training programs required and all associated plans as needed by RCU.
4. Mobilize trainers who have, at least, 3 years of experience in conducting and delivering relevant training programs, and an overall experience of at least 5 years in delivering training services, and who are capable of delivering programs in both Arabic & English in full professional proficiency.
5. Mobilize, as needed, additional training staff that includes, but is not limited to, support trainers and supervisors. Provisioning of additional staff must be budgeted separately.
6. Submit all training plans, content & materials in PDF & editable word / PowerPoint format with the same look and feel for all documents and in both Arabic and English languages.
7. Conduct each training program in face-to-face (F2F) learning environments. The successful bidder will be at liberty to enrich F2F learning environments with any tool necessary as long as modalities guarantee in-person interaction between the trainer and the trainees.
8. Provide tests & courses that are accredited by a recognized entity/body.
9. Award completion certificates accredited by a recognized entity/body for each trainee who completed a training program. The certificate must be issued online and sent in a digital format to each trainee with the option of having a printed certificate.
10. Execute the project’s brand identity on all items deemed necessary by RCU including, but not limited to, clothing & giveaway items, digital media content, external / internal design work, outdoor/Indoor Signage, certificates and/or Shields. The brand’s visual and verbal identity will be provided to the successful bidder on the date of contract signage.
11. Ensure that any branded material created for the project is properly utilized and used at all times by trainees, trainers and all mobilized staff.

This is part 6 of 7
Track 4 - Measurement & Evaluation:
The successful bidder must:
1. Assess all trainees before they begin any training program and after they complete their training to capture the before & after level of competence.
2. For each training program and upon conclusion of program, conduct an assessment by the trainer for all trainees and an assessment by the registered trainees for the trainer.
3. For each training program and where applicable, conduct an assessment of knowledge retention and value added at the work place. Such assessments must be conducted once the training is concluded and after a specific time period to be agreed upon jointly between the successful bidder and the RCU. Such assessments must be designed specifically to measure the level of maturity of competencies and skills that were cultivated during the training as well as the rate of knowledge retention exhibited by trainees.
4. Provide an internationally recognized methodology and approach for all assessments with high reliability and validity.
5. Design the assessments to measure how much the training was in-line with the needs of trainees who decided to sign up for training programs.
6. Use assessment models such as the Kirkpatrick evaluation model in evaluating the impact the training has had on trainees at their place of business and use psychometric tests as needed.
7. Design and deliver any additional assessment or measurement models and methods as per the agreement between the successful bidder and the RCU.
8. Submit reports and analysis of results of training programs as per the agreement between the successful bidder and the RCU. Service provides are required to submit with their proposals:
9. Sample monitoring & evaluation report conducted previously with sufficient details regarding methodology, objectives, execution & results.
10. A complete methodology of assessing the success of this project as per the objectives and ensure that the impact of skills development was achieved.

This is part 7 of 7
9. Appendix 1 –Training Packages
The list of training packages, shown in the figure below, outlines the focus areas of the project. Bidders must design a list of training programs for each package and ensure that:
1. Packages achieve the objectives of the project and for the desired target audience.
2. Packages offer training programs that are connected & develop skills incrementally.
3. Participants will benefit from more than one training program.
4. Training programs can be implemented more than once if needed.
5. All training programs conclude in a certification from a recognized awarding body.

| # | Package Title | Training Package Details | Target Audience |
| 1 | Package 1: Tourism & Hospitality | Package must cover a wide range of skills and competencies necessary in the tourism and hospitality industry including but not limited to: Tourism & Hospitality Management, Concierge and guest services, Front Desk, Reception & Reservations, Hospitality Facility management, Event management, Crowd Management, Ticketing & travel management, Food & Beverages, Agri-tourism, Eco-Tourism, Service Industry Skills, and Customer Management. | Community members employed in hospitality & tourism industry. |
| 2 | Package 2: Business & Entrepreneurship | Package must cover a wide range of skills and competencies necessary to work in supporting functions in the tourism and hospitality industry including but not limited to: Essentials of Accounting & Finance, Human Resource Management, Project Management and Digital Marketing. | Community members employed in hospitality & tourism industry. |
| 3 | Package 3: Soft Skills | Package must cover a wide range of soft skills and competencies including but not limited to: Effective Communication, Time Management, Conflict Resolution, Etiquette & best practices. | Community members employed in hospitality & tourism industry. |
| 4 | Package 4: Real Estate | a) 6 programs in Real Estate from SREI: Brokerage, Marketing, Digital Marketing, Property Management, Facilities Management, Auctions; b) 3 programs in valuation from Taqeem: RE 101, The Regulatory Framework for Real Estate Valuation Profession in KSA, RE 102 Basic Valuation Principles, RE 103 Basic Valuation Procedures. | Real Estate offices in Alula & Individuals with Real Estate Experience. |